1. Introduction
Tile Adhesive Direct is a trading name of Style Tyle Manchester Ltd, we are a company registered in England & Wales, Company No: 11054966, that specialises in the sale and distribution of all things related to tiles and tile accessories. We offer a wide range of products, from furniture and fixtures to tiles and tools.
Our Business Address: Unit 7 Manchester Business Park, Holt Street, M40 5AX, Manchester, United Kingdom.
VAT Registration Number: 331466908
Contact Number: 0161 425 4688
Email Address: info@tileadhesivedirect.com
2. Orders, Payment, and Pricing
2.1 Orders: All orders placed through the Website are subject to availability and acceptance by Tile Adhesive Direct. We reserve the right to refuse any order for any reason, including, but not limited to, product availability, pricing errors, or suspected fraudulent activity.
2.2 Payment: We accept various payment methods as listed on the Website. Payment must be made in full before any order is processed or shipped. You agree to be responsible for all charges associated with your order, including applicable taxes and shipping fees.
2.3 Pricing: Prices listed on the Website are subject to change at any time without notice. We will make commercially reasonable efforts to ensure that pricing information is accurate; however, errors may occur. We reserve the right to correct any pricing errors and to cancel or refuse orders placed at an incorrect price.
3. Delivery
3.1 Tile Adhesive Direct will use commercially reasonable efforts to deliver your order within the estimated timeframe provided at the time of purchase. However, we cannot guarantee delivery times and are not liable for any delivery delays caused by factors beyond our reasonable control.
3.2 Shipping costs are calculated based on the size, weight, destination, and chosen delivery method. The exact shipping cost will be displayed during the checkout process before you confirm your order.
4. Delivery For Bathrooms
- Courier Service: Products such as taps, showers, and valves are sent by our entrusted service partners.
- Pallet Service: Large items such as baths, bidets, basin units, and suites are sent by our entrusted pallet service partners.
- Direct Ship from Manufacturers: Some brands send their products directly to you. If this happens, the brand or distributor takes care of the delivery using their delivery service. They’ll reach out to you directly about your order.
Standard Delivery Period: 2-9 Working Days.
5. Delivery For Heating & Plumbing
- Courier Service: Products such as thermostats, valves, and small plumbing accessories like bathroom fittings, soil and waste pipe are sent by our entrusted service partners.
- Pallet Service: Large items such as boilers and radiators are sent by our entrusted pallet service partners.
- Direct Ship from Manufacturers: Some brands send their products directly to you. If this happens, the brand or distributor takes care of the delivery using their delivery service. They’ll reach out to you directly about your order.
Standard Delivery Period: 2-9 Working Days.
6. Delivery For Tiles
- Pallet Service: Most of our tile orders will be sent through our entrusted pallet service.
- Direct Ship from Manufacturers: Some brands send their products directly to you. If this happens, the brand or distributor takes care of the delivery using their delivery service. They’ll reach out to you directly about your order.
Standard Delivery Period: 2-9 Working Days.
7. Delivery For Tools & Adhesives
- Courier Service: Products weighing below 20kg will be sent out by our entrusted courier service.
- Pallet Service: Large items such as pallets of adhesives and large tile cutters are sent by our entrusted pallet service partners.
- Direct Ship from Manufacturers: Some brands send their products directly to you. If this happens, the brand or distributor takes care of the delivery using their delivery service. They’ll reach out to you directly about your order.
Standard Delivery Period: 2-9 Working Days.
8. Returns and Refunds
Our Commitment: We understand that sometimes purchases don’t work out as planned. Tile Adhesive Direct is committed to providing a fair and efficient return process for our customers.
Return Period: You have 14 days from the date of delivery to initiate a return for your eligible items. Please note that special order items may have different return policies, so be sure to check the product listing for details.
Return Eligibility: Items must meet the following criteria to be eligible for return:
- Items must be returned in their original, unopened, and undamaged packaging with all tags and manuals intact.
- Items must be free from any scratches, marks, or damage.
- Special order items may have different return policies, as mentioned above.
Cost of Return: Customers are responsible for the cost of returning any unwanted items unless the return is due to a mistake on Tile Adhesive Direct’s part (e.g. an incorrect item shipped).
Return Process: To initiate a return, please contact us within 14 days after you receive your order via email at (your email address) or by phone at (your phone number).
Restocking Fee: A restocking fee may apply to certain items, such as special order items, or non-stocked items. The specific restocking fee will be communicated to you at the time of your return request.
Refunds: Once we receive your returned item(s), we will inspect them. If the items meet all our return eligibility criteria, we will process your refund within 14 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank to post the refund to your account.
9. Disclaimer of Warranties
Tile Adhesive Direct provides a standard 12-month guarantee on most of the products.
- Warranty On Bathrooms:
- Warranty On Heating & Plumbing:
- Warranty On Tiles:
- Warranty On Tools & Adhesives:
10. Limitation of Liability
Tile Adhesive Direct shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Website or Services, even if Tile Adhesive Direct has been advised of the possibility of such damages.
11. User Accounts and User Data
11.1 User Accounts: You may need to create an account to access certain features of the Website or Services. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You are also responsible for all activity that occurs under your account, whether authorized by you or not.
11.2 User Data: You are responsible for the accuracy, completeness, and legality of any data you provide to Tile Adhesive Direct (“User Data”). You agree not to provide any User Data that is false, misleading, infringing on the rights of any third party, or otherwise unlawful.
11.3 User Data Privacy: Tile Adhesive Direct respects your privacy and will use your User Data by our Privacy Policy.
12. Termination
Tile Adhesive Direct may terminate your access to the Website and Services at any time, for any reason, with or without notice. We may also suspend or disable your account at any time, for any reason, with or without notice.
13. Entire Agreement
These Terms constitute the entire agreement between you (customer) and Tile Adhesive Direct concerning your use of the Website and Services.
14. Updates to the Terms & Conditions
Tile Adhesive Direct may update these Terms & Conditions at any time. By continuing to use the Website and Services after any such change, you agree to be bound by the revised Terms & Conditions.
