Orders can be placed via our website. To order goods on our website you need to register as a customer or shop as a guest. By registering you supply us with information such as your contact details, which will enable us to contact you if any problems arise and to deliver your order to you.

Your ordered items are delivered through a nationwide haulage company across mainland UK. Our standard delivery time is 3-5 working days from your payment clearing. If you require the products to be collected, make sure you set a later date and time by calling 0161 929 5938.

Please ensure that you have order number available so we find details of your order correctly, any additions, or amendments will be subject to carriage costs depending on weights and quantities. Each request will be looked at on an individual basis and charged accordingly.

Simply log into your Account on the site. Here you can change your address, phone number, email address etc.

You can submit a request via our website by clicking on ‘My Account’ and entering your email address in the ‘Forgotten Password’ box. You will receive instructions on how to modify password.

Yes, most deliveries require signature for security reasons, it is necessary to get a signature for you tile accessories, unless specific delivery instructions are given in writing to leave them somewhere. If products are left, Tile Adhesive Direct do not accept any further liability for it.

While ordering, you will have option to do so, we will need a full postal address, and we may contact you to ensure that there are no security problems regarding transaction and delivery. If possible, to avoid any confusion it may be better to contact us regarding a different delivery address prior to placing the order.

If you are aware that you will not be at the delivery address at time of delivery please call us at 0161 929 5938 to leave instructions on where the goods can be left on your property whilst placing the order.

Pallets are normally shrink wrapped and delivered to the ground level edge of your property. The driver will NOT be able to assist getting the bags into your property due to insurance purposes. Orders under 20kg weight will be delivered with a parcel courier.

Due to the cost of haulage and the increased risk of the products being damaged in transit, Tile Adhesive Direct do not offer a returns policy on unused bags.

All damages must be notified within 2 working days of the delivery. We will need image proof sent over via email of any damages. The exact amount missing or damaged must be notified, in writing and replacements will be sent out. All damaged or faulty goods may be collected at the request of the delivery/collection company.