Refund and Returns Policy - Tile Adhesive Direct

RETURNS & REFUNDS

For us, it is important that you’re happy with your purchase. If you’re not totally satisfied you can return it within 15 days and we will give you a refund by the same method as your original payment.

Returning Steps

Authorise your return by calling Tile Adhesive Direct 0161 929 5938
Keep the item in the original packaging clearly marking your return number on a separate sheet.
Send the item back to Style Tyle Manchester, Unit 7 Manchester Business Park, Holt Street, Manchester M40 5AX
Once our depot receives your return we will begin processing
Your refund can take up to 10 working days from date of us receiving your order

Returning Unwanted Item

Unwanted items can’t be returned after 15 days of receipt of goods.
If you are returning an unwanted item it must not be damaged or marked.
You will be required to arrange a courier to send your parcel back to us. We recommend using a recorded mail service for sending any parcels.
Unwanted items returned to us are done so at your own expense

Returning Damaged Item

Damaged items can’t be returned after 15 days of receipt of goods.
We must be notified of any items that arrive damaged within 48hrs of receipt of goods.
You may be required to supply photographs of any damaged items. You can upload these as part of the returns process
Do not begin the returns process until you have informed us of any damaged items

More to the Returns

If you would like to return an item to us we will arrange for your credit card / PayPal account to be credited. You can authorise your return below
Please make sure that the goods are returned to us in as new condition, with all packaging, and must be taken care of whilst in your possession.
We do ask that any goods that are in sealed packaging are clearly visible without the need to open the packaging.
When returning your item please make sure to include your order number and also the reason for the return.